Senior Counter Sales Associate
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.
About the role
This role goes beyond transactional support—it is a senior position at the counter, focused on driving sales growth, mentoring team members, and serving as a trusted advisor to plumbing and HVAC contractor customers. You will leverage deep product knowledge and consultative selling skills to influence purchasing decisions, promote strategic initiatives, and ensure an exceptional customer experience. The ideal candidate is a proven sales performer who thrives in a fast-paced environment and is passionate about helping customers succeed.
Responsibilities
- Lead customer engagement at the counter, on the phone, and via email by providing expert guidance and recommending solutions that align with customer needs and company strategy.
- Serve as the go-to product expert for plumbing, HVAC, and related categories; stay current on new technologies and industry trends.
- Drive revenue growth through proactive upselling, cross-selling, and promotion of strategic products and programs.
- Mentor and coach junior Counter Sales Associates to improve product knowledge, selling techniques, and customer service skills.
- Collaborate with Outside Sales and Branch Management to develop and execute local sales strategies.
- Manage complex orders and special projects, ensuring accuracy and timely delivery.
- Analyze sales data and customer trends to identify opportunities for growth and improvement.
- Maintain a professional, organized counter environment and ensure compliance with safety standards.
- Assist with inventory management, cycle counts, and stock optimization.
Requirements
- 3+ years of experience in counter sales, customer service, or related industry; plumbing/HVAC experience strongly preferred.
- Proven track record of meeting or exceeding sales goals.
- Advanced product knowledge and ability to provide consultative solutions.
- Strong leadership and mentoring skills.
- Excellent communication and relationship-building abilities.
- Digital literacy and ability to analyze sales data.
- Highly organized, self-motivated, and results-oriented.
- Ability to lift up to 50 lbs and stand for extended periods.
Schedule
- Monday - Friday, 8:00 AM – 5:00 PM, plus overtime as needed.
- 1 Saturday per month.
Pay
- $30/hour.
- Bonus or Incentive Plan eligible.
- Pay range: $25.04 - $37.56/hour. Starting wage may be higher in certain locations based on local or state wage requirements.
Benefits
Ferguson is committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:
- Health, dental, and vision insurance.
- Paid time off.
- Life insurance.
- 401(k) with company match.
- Mental health coverage.
- Gender-affirming and family-building benefits.
- Paid parental leave.
- Associate discounts.
- Community involvement opportunities.