Senior Counsel, Litigation & Operations

Litigation Management

Lead and manage all litigation, administrative matters, and other legal disputes.

Develop strategy aligned with business objectives and risk tolerance.

Take lessons learned and translate into pragmatic, business-minded guidance.

Oversee outside counsel, including budgeting and performance.

Represent the company in mediations and drive efficient resolution strategies.

Analyze litigation trends to inform risk mitigation and business decisions.

Operational & Business Counseling

Provide day-to-day legal advice to field operations and business teams.

Advise on customer issues and operational initiatives.

Partner cross-functionally to support business growth while managing risk.

Serve as a trusted advisor to senior leadership.

Regulatory, Compliance & Risk

Advisory on compliance with federal, state, and local laws.

Focus areas include consumer protection, marketing, pricing, data privacy, legislative affairs, and call center.

Develop and implement policies, training, and controls to mitigate risk.

Disputes & Investigations

Handle escalated customer matters and regulatory inquiries.

Conduct internal investigations as needed.

Ensure consistent, timely, and defensible responses.

Legal Operations & Reporting

Manage litigation spend and support legal budgeting.

Contribute to P&L and reporting processes.

Improve processes and leverage legal technology (e.g., matter management systems).