Senior Counsel - Intellectual Property

About the role

Join our dynamic team at Global Payments where you can contribute to innovative solutions in the financial services industry. We are seeking a skilled professional who can enhance our customer service and support offerings.

Responsibilities

• Provide exceptional customer service through phone, email, and chat support
• Handle escalated issues and resolve complex problems efficiently
• Collaborate with cross-functional teams to improve customer satisfaction
• Conduct regular training sessions for new hires and ongoing skill development

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• At least 2 years of experience in customer service or a related field
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems is a plus
• Knowledge of financial services industry is beneficial

Skills

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Highly organized and detail-oriented

Benefits

We offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $50,000 - $60,000 annually.

Schedule

This role is currently virtual only, with flexible hours to accommodate different time zones.