Jobs · Legal · California

Senior Counsel

Zendesk · San Francisco, CA · Yesterday
Legal$259k–$389k/yrFull-time

About the role

We are seeking a proactive and entrepreneurial Senior Product Counsel to support our global AI products. This role involves providing strategic guidance, navigating regulatory obligations, and fostering internal innovation.

Responsibilities

  • Provide strategic guidance: Balance legal expertise with creative problem-solving to deliver risk-calibrated advice to our business leaders.
  • Shape AI strategy & compliance: Navigate complex issues around building and selling AI software, including pricing, compliance with AI safety laws, privacy laws, and meeting customer needs.
  • Empower sales & marketing: Support AI trust and customer enablement initiatives, collaborate with Commercial Legal to leverage compliance as a tool to accelerate customer deals.
  • Engage with regulators & industry groups: Act as a key liaison with relevant AI regulatory authorities when needed, and collaborate with industry groups to develop regulatory engagement goals and strategy.
  • Foster internal innovation: Champion AI adoption within the legal department, apply technology creatively to improve legal review processes, and enable rapid innovation.
  • Educate & communicate: Translate complex legal requirements into clear, actionable insights for company leadership and stakeholders.
  • Mentor & lead: Guide junior colleagues, fostering overall team growth and development.

Requirements

Strong understanding of the global regulatory environment, ideally with experience applying the EU AI Act, GDPR, CCPA, and HIPAA.

Track record of building trust with product and engineering teams by combining legal expertise, data-driven analysis, and practical problem-solving.

The ability to see the big picture and prioritize impactful, practical ways to support company goals.

Decisive and action-oriented, single-owner mentality, excelling in project execution and moving complex initiatives to completion even amidst uncertainty.

Ability to prioritize and manage multiple projects in a fast-paced environment while effectively adjusting strategies in response to shifting priorities, legal developments, and evolving risk tolerance.

Proven ability to prioritize and manage multiple projects in a fast-paced environment, adjusting strategies as company goals, legal landscapes, and risk tolerances evolve.

Strong communication and relationship-building skills, with the ability to work cross-functionally when necessary.

Qualifications

  • 7+ years of legal experience, with at least 3+ years in-house, preferably at a global technology company.
  • Licensed to practice law in your jurisdiction.

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