Senior Coordinator, Patient Concierge

Responsibilities

• Manage patients' authorizations for the medical care they receive
• Research and re-submit denials from the billing department
• Verify patients’ benefits information including deductibles and co-insurance
• Collect time of service payments prior to treatment or set up payment plans
• Auxiliary front desk duties such as check-in, check-out, answering phones, scheduling appointments
• Pull medical records to ensure patients have required labs, tests, imaging, or other provider needs
• Perform other duties as assigned by management

Qualifications

• Ability to work a flexible schedule as necessary
• Experience working in a busy, fast-paced medical office setting, highly preferred
• High School Diploma or equivalent experience, preferred
• Knowledge of medical terminology, preferred
• 3-6 years of experience, preferred
• Experience accessing and updating an EMR system, preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs