Senior Coordinator, Consumer Health Products and Solutions

Responsibilities

• Maintain day-to-day operations of department Group Mailbox (GMB)
• Prompt responses to inbox inquiries
• Working with subject matter experts to answer incoming questions and cataloging answers to utilize for future replies
• Manage reporting on inbox volumes, response timing, inquiry completions and opportunities based on themes in inquiries
• Prepare and delivery leadership briefs and feedback loop
• Promote Consumer Health products and programs to internal and external customers
• Provide monthly reporting as needed
• Conduct monthly customer calls (when applicable)
• Work directly and indirectly with Regional and National pharmacy chains to implement products and programs
• Track sales and product data
• Interact with various teams as needed including, but not limited to, Consumer Health, National Sales Force, Independent Sales Force, Retail Independent Pharmacies, and Internal Stakeholders
• Administers and executes policies and procedures
• Works with other Consumer teams to align with, support and provide feedback on current and new Solutions as well as marketing and merchandising activities
• Frequently interacts with peer groups at various management levels
• Occasionally presents to and has communication with Directors and Vice President in Consumer Health and Independent and National Markets
• Interacts with various teams as needed including, but not limited to, Consumer Health, National Sales Force, Independent Sales Force, Retail Independent Pharmacies, and Internal Stakeholders
• Own the relationship, monthly reviews, and work activities between Cardinal and third-party retail services which can include new store onboarding, conversions, monthly marketing/merchandising checks, and other support activities
• Help to organize and run conferences
• Help organize and run regional promotional meetings for regional customers

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 3-6 years of work experience, preferred
• Strong and effective written and verbal communication skills
• Advanced computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word); especially in Outlook and Excel
• Customer service, problem solving and analytical skills
• Ability to work with some ambiguity
• Able to work Agile with ability to flex and innovate to meet the ever changing needs of our customers
• Able to work cross functionally is critical to success
• Able to work independently but also as a valuable contributing member of a team
• Able to retain knowledge and apply it to future, similar situations

Anticipated Hourly Range

$22.50 per hour - $28.89 per hour

Bonus Eligible

No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage, Paid time off plan, Health savings account (HSA), 401k savings plan, Access to wages before pay day with myFlexPay, Flexible spending accounts (FSAs), Short- and long-term disability coverage, Work-Life resources, Paid parental leave, Healthy lifestyle programs