Senior Content Strategist

Responsibilities

• Inspect content efficacy using existing metrics and establish accountability frameworks
• Own content strategy for defined lines of business and ensure execution
• Manage agent feedback on content to improve SLAs and article impact
• Identify ways to accelerate quality content creation at scale
• Partner with data teams to build dashboards for governance mechanisms
• Ensure accurate reporting that drives impact for agents and members
• Propose and operationalize AI solutions for efficiency in content publishing

Qualifications

• Bachelor's degree required
• 5+ years in help/support content, product/content operations, or technical writing
• Strong analytical skills with experience in content metrics
• Proficient verbal and written communication skills
• Experience with CRM tools and content management systems
• Familiarity with AI tools and performance data
• Experience working with vendors or contractors is a plus