Senior Content Marketing Manager, Storytelling

About the role

Own customer storytelling end-to-end
Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution
Produce written and video case studies with enterprise customers, managing production partners for the big shoots
Write strategic blogs
Own the flagship blog: industry POVs, benchmark narratives, category arguments
Translate technical product launches into stories for contact center leaders and enterprise buyers
Own the written layer of product launches
Partner with product marketing on launch narratives and announcements
Run content programs
Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments

Responsibilities

• Own customer storytelling end-to-end
• Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution
• Produce written and video case studies with enterprise customers, managing production partners for the big shoots
• Write strategic blogs
• Own the flagship blog: industry POVs, benchmark narratives, category arguments
• Translate technical product launches into stories for contact center leaders and enterprise buyers
• Own the written layer of product launches
• Partner with product marketing on launch narratives and announcements
• Run content programs
• Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments

Requirements

• 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
• A portfolio of published work with range: customer stories, essays, launch content
• Proven end-to-end ownership of case studies or customer stories
• Comfortable with technical products
• Reporter instincts and editorial craft

Qualifications

• Must have 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
• Must have a portfolio of published work with range: customer stories, essays, launch content
• Must have proven end-to-end ownership of case studies or customer stories
• Must be comfortable with technical products
• Must have reporter instincts and editorial craft

Skills

• Strong writing skills
• Ability to translate technical concepts into accessible language
• Experience with video production and editing
• Technical understanding of voice AI and related technologies

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Pay

170k - 240k

Schedule

Full-time