Senior Consumer Relationship Banker - Westside Village Branch

About the role

The Senior Consumer Relationship Banker role at Regions is dedicated to making life better for customers and communities. This position offers opportunities for growth, development, and upward mobility, focusing on acquiring and deepening existing customer relationships, particularly with Preferred Banking Households.

Responsibilities

• Achieves individual and branch targets by proactively identifying customer needs and providing advanced guidance on Regions’ solutions
• Conducts outbound phone calls to expand existing relationships and acquire new ones
• Serves as the primary relationship manager for a portfolio of Preferred Banking Households
• Edits and advises customers on Regions’ Consumer and Business products and services, including loans, deposits, annuities, and life insurance
• Shares responsibility for day-to-day branch responsibilities, including greeting customers and processing transactions
• Owns and resolves customer issues, referring customers to internal experts when necessary
• Supports team development by serving as a subject matter expert for junior level bankers
• Adheres to bank processes and procedures, including managing operational risks

Requirements

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Communicate in person, on the phone, and through electronic channels
• Use a computer on a frequent basis, including typing and sustained attention to a monitor
• Work Saturdays as needed
• Walk and stand for extended periods of time
• Lift up to twenty (20) pounds

Qualifications

• Life Insurance license must be obtained within 120 days of hire in role
• Bachelor’s degree preferred

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Assist customers with digital banking offerings
• Handle multiple priorities simultaneously
• Provide excellent customer service
• Build strong relationships
• Communicate effectively verbally and in writing
• Use Microsoft Office proficiently

Pay and Benefits

• Pay range varies by location and position level
• Incentive eligible
• Benefits include paid vacation/sick time, 401K with company match, medical, dental, and vision coverage, disability, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program

Location

Westside Village at Moores Mill, Atlanta, Georgia

Equal Opportunity Employer

Regions is an equal opportunity employer and includes disabled and veterans in its workforce.