Senior Consumer Relationship Banker - Pearland Silverlake Branch

About the role

The Senior Consumer Relationship Banker role at Regions is dedicated to making life better for customers and communities. This position offers an exciting opportunity for candidates with retail or sales experience, focusing on growth, development, and upward mobility.

Responsibilities

• Achieves individual and branch targets by proactively identifying customer needs and providing advanced guidance on Regions' solutions, with a specific focus on Preferred Banking Households.
• Conducts outbound phone calls to expand existing relationships and acquire new ones, working in partnership with the Branch Team.
• Edits and advises customers on Regions' Consumer and Business products and services, including loans, deposits, annuities, and life insurance.
• Shares responsibility for day-to-day branch responsibilities, including greeting customers and processing transactions, to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues, referring customers to an internal team of experts when additional financial goals and needs are recognized.
• Serves as a subject matter expert for junior level bankers, supporting team development.
• Tracks time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Communicate in person, on the phone, and through electronic channels
• Use a computer on a frequent basis, including typing and sustained attention to a monitor
• Work Saturdays as needed
• Walk and stand for extended periods of time
• Lift up to twenty (20) pounds

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Assist customers with digital banking offerings
• Handle multiple priorities simultaneously
• Provide excellent customer service
• Build strong relationships
• Communicate effectively verbally and in writing
• Be proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Organize and manage tasks efficiently

Preferences

• Bachelor’s degree

Benefits

• Paid vacation/sick time
• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program