Senior Consultant - ServiceNow

Make a difference. Be happy. Grow your career. About This Opportunity Nordic is expanding its ServiceNow practice and proactively building a pipeline of talented ServiceNow Consultants for anticipated client engagements. We are seeking experienced professionals across various ServiceNow modules and disciplines who are interested in joining a growing team focused on delivering innovative solutions and exceptional client outcomes. While a specific project may not be immediately available, qualified candidates will be considered for upcoming opportunities as our ServiceNow practice continues to grow. SERVICENOW CONSULTANT The ServiceNow Consultant provides platform expertise and consulting services by leveraging technical knowledge, business process expertise, and industry best practices to help clients maximize their ServiceNow investment and achieve their organizational goals. This role partners closely with clients, project teams, stakeholders, and leadership to design, implement, optimize, and support ServiceNow solutions across various business functions. Key Responsibilities Evaluate current business processes, workflows, and system configurations; recommend and implement ServiceNow best practice solutionsGather, document, and analyze business and technical requirements from client stakeholdersConfigure, implement, test, and support ServiceNow applications and modules based on project requirementsDevelop and maintain workflows, forms, catalogs, reports, dashboards, integrations, and platform enhancementsCollaborate with client teams to design scalable and sustainable ServiceNow solutionsApply technical expertise to identify, troubleshoot, and resolve platform issues and defectsSupport testing activities including unit testing, system testing, integration testing, and user acceptance testingProvide guidance and best practice recommendations to clients and project team membersWork directly with project teams, end users, and leadership as project needs dictateLead and attend meetings regarding project status, ongoing work products, risks, and issue resolutionAccurately document progress, issues, escalations, requirements, and other project deliverables in accordance with Nordic and client standardsDeliver knowledge transfer sessions, end user training, and solution documentation as requiredStay current with ServiceNow platform capabilities, releases, and industry trendsAdditional project specific duties as required and directed by the client Skills And Experience Bachelor’s degree or equivalent combination of education and experience requiredServiceNow Certified System Administrator (CSA) certification required3+ years of ServiceNow platform experience requiredExperience supporting, implementing, or configuring one or more ServiceNow modules, including ITSM, ITOM, FSM, SPM, CSM, HRSD, SecOps, GRC, HCLS, Workplace Service Delivery, or related platform applicationsStrong understanding of ServiceNow platform administration, configuration, workflows, and best practicesExperience gathering business requirements and translating them into ServiceNow solutionsExperience working within Agile, Scrum, or other project delivery methodologies preferredServiceNow Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or other ServiceNow certifications preferredStrong analytical, problem solving, and troubleshooting skillsExcellent communication and stakeholder management skills, both written and verbalStrong attention to detail and ability to manage multiple priorities while meeting project timelinesSelf motivated with the ability to work independently and collaboratively within cross functional teamsHighly adaptable and able to quickly learn new technologies, modules, and client environmentsMust demonstrate professionalism, sound judgment, and a strong commitment to client successMust demonstrate and embody Nordic's maxims Additional Details Work may be performed remotely or onsite in a professional office environment, healthcare organization, or other industry specific facilityWork is primarily performed remotely; occasional travel may be required based on project, client, or business needsTravel expectations are generally minimal and may vary by engagementWork schedule will vary based on Nordic or client needs and may include weekdays, weekends, holidays, after hours support, on call responsibilities, or extended work hoursMust be available for calls, emails, and consultations as necessary to support clients and communicate with Nordic staffTimely entry of time and expenses required in accordance with Nordic and client policyStatus reporting and project handoff documentation as required by Nordic or clientProvide equipment necessary to perform job functions in accordance with Nordic and client policyComplete all Nordic and client required training and education in a timely mannerRespond to communication from Nordic management and corporate team members in a timely and professional mannerMay be invited to attend corporate functions as a representative of the company to meet prospective consultants and strengthen relationships with clients and Nordic team members Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.