Senior Consultant, Revenue Cycle

About the role

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry.

Responsibilities

• Assessing current performance of healthcare client operations by conducting interviews, observations, document review, data-driven insights, and process mapping.
• Led financial and operational analyses for healthcare engagements, including advanced financial modeling (e.g., 13-week cash flow forecasts, pro forma and three-statement models) and performance assessments.
• Performing data collection & analyses to develop KPI metrics and drive narrative development to support project deliverables and presentation content.
• Effectively synthesizing, drawing conclusions, and creating recommendations from both qualitative and quantitative data sets.
• Designing and implementing leading practice workflows, addressing deficits in quality, and driving operational and financial outcomes across different levels of healthcare organizations.
• Helping to build product and service offering tools and templates.
• Leading various work streams within a project, including managing day-to-day engagement priorities and timelines with guidance from senior leaders.
• Clearly articulating and executing next steps and managing day-to-day engagement priorities.
• Working with senior leaders to develop transition and hand-off plans ensuring that improvements are sustainable.
• Independently develop and manage work plans and workstreams within a project, understanding interdependencies, milestones, and deadlines to ensure on-time, zero-defect delivery.
• Building trusted, consultative relationships with clients by developing a deep understanding of their processes, financial position, and operational performance drivers.
• Contributing to business development efforts, including proposal development, pitch materials, and identifying opportunities to expand engagement scope.
• Coaching and mentoring junior staff both formally within a project lifecycle and informally.

Qualifications

• A minimum of six (6) years of prior work experience in healthcare, consulting or healthcare industry such as revenue cycle, hospital, accounting, audit, private equity, or healthcare operations with a healthcare focus.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH.
• Prior experience with revenue cycle in a hospital or larger health system.
• Experience with healthcare revenue cycle issues and solutions for improvement related to increasing collections, reducing DSOs, increasing efficiencies and detailed knowledge of government and third party payors.
• Experience working with Revenue Cycle systems, operations, regulations, and understanding of RCM KPIs and industry best practices.
• Demonstrates deep expertise in at least one RCM functional area (e.g., Financial Clearance, Payment Integrity, Coding, Billing, Collections, etc.).
• Experience with workflow redesign and system implementation is preferred.
• Advanced Microsoft Excel, PowerPoint, and Word skills are required; experience with Tableau, SQL, SPSS, Power BI, Action O-I benchmarking, MGMA survey data are preferred.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel.
• Has had exposure to effective management of client sponsors at VP / SVP level.
• Solid project management and organizational skills with prior experience independently managing multiple RCM functional areas.
• Ability to coach, supervise, and mentor junior staff.
• Ability to independently use sound judgment and escalate project issues to project managers or engagement leaders.
• Willingness and ability to travel as required.