Senior Consultant, NICE CXone

About the role

The NICE CXone Senior Engineer at TTEC Digital is responsible for developing, testing, and delivering the NICE CXone software platform. This role requires a combination of business and technical consulting experience, particularly with NICE CXone and UC environments.

Responsibilities

• Implement the NICE CXone software
• Design and develop products and features
• Perform unit testing and code reviews
• Resolve defects during the QA cycle
• Support the production environment
• Assist other developers in a team environment

Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred
• 5 or more years’ experience in NICE CXone and UC environments
• 3 or more years of software development experience, including design, custom, and common coding (JavaScript, Python, Java, C++)
• Experience with enterprise-level CCaaS architecture for complex business needs
• Network infrastructure experience
• Experience creating and presenting to executive-level stakeholders
• Team player with excellent customer-facing presentation skills
• Knowledge and/or industry certifications for NICE CXone and process automation technologies
• Contact Center as a Service (CCaaS) software management and domain experience
• NICE CXone and CXone Studio experience

Qualifications

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies
• Exercises wide latitude in determining objectives and approaches to engagements
• Influences client leadership to establish overall business relationships and engagement strategies
• Primarily client-focused, with some responsibility for internal functional matters and partner engagements
• Works on issues impacting design/selling success, future concepts, and product offerings
• Mentors Software Engineers
• Works as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
• Designs and presents projects to improve current processes and overall platform
• Codes and tests projects
• Delivers high-quality software on time
• Attends meetings and training as required
• Works with system analysis and project management for the successful completion of a project

Benefits

• Medical, dental, vision insurance
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO)
• Wellness time off

Pay

$120,000 to $140,000

Schedule

Full-time