Senior Consultant, Consulting Services Risk Management

About the role

The Government & Public Services (GPS) Delivery Excellence team is seeking a full-time Quality Manager to support business operations aligned with Quality Management and Quality Program activities. GPS Delivery Excellence drives quality and service delivery excellence while minimizing quality issues and financial risks on GPS engagements.

Responsibilities

• Provide direct oversight and ownership of a portfolio of projects leveraging our quality management process, approach, tools, and technology to support GPS practice
• Work closely with overall Quality Management team to understand and analyze portfolio risks, identify early warning indicators and raise issues to Sector/Offering Portfolios (OP) Leaders, Delivery Excellence Leaders, Account Delivery Excellence Leaders, Sector Risk Leaders and/or Risk Managers
• Facilitate the entry steps into the Quality Program and assignment of Lead Engagement Reviewers (LERs), Support Lead Engagement Reviewers (SLERs) and Delivery Center Reviewers (DCRs)
• Facilitate as part of entry steps into the Quality Program Offering Portfolio Delivery Excellence Leader (OPDEL) decisioning on Schedule, Milestones, and Deliverables Tracking (SMDT) inclusion with assigned Quality submission path
• Monitor all engagements within Quality Program aligned to assigned Offering Portfolio/Offering specific to Quality and Financial KPIs to identify and escalate delivery issues and financial risks early for leadership mitigative actions
• Cook up leadership debrief calls and touchpoints for projects with red reviews
• Coordinate Deal Assessment Reviews (DAR) activities as the OP DAR Coordinator for high risk deal inclusion responsible for end-to-end process to include but not limit to, Tracking DARs, Assembling DAR kickoff materials, Working with OP Offering/MO Leaders, OPDEL and Pursuit team to assemble DAR Reviewer and Pursuit Team SMEs, Scheduling DAR calls to include Sector and OP leadership
• Outbrief at the completion of each DAR
• Work collaboratively with Sector and OP Quality Managers, Delivery Excellence internal workforce, GPS Sector/Account and OP/Offering leadership teams and Enabling Areas (e.g., EFAs, ETA, etc.) to meet delivery quality operations and priority initiatives
• Conduct deep data analytics using quality and financial data sources to drive greater insights and trends to improve and/or address delivery quality issues and financial risks
• Support and suggest ways to continuously improve processes and operations to enhance relationships and impact in support of the business to identify and address quality issues and financial risk impacting client delivery and profit erosion
• Perform requirements review and testing of internal quality management tools (custom web-based application and Tableau dashboards)
• Train and/or co-facilitate LER Quality training and other quality system and tool enhancements
• Work collaboratively with others in support of Delivery Excellence strategic priority initiatives and/or ad hoc activities, as needed
• Use a variety of AI tools and capabilities to perform daily Quality Manager duties and data analysis and reporting for assigned OP and/or Sector DE leadership

Qualifications

• 5+ years of relevant work experience with complex technology delivery services
• Relevant client experience aligned complex technology delivery services within the State, Local & Higher Education Sector
• 3+ years of client service experience
• Strong understanding and use of engagement economics and financial reports to conduct data analytics, trends and insights
• Knowledge and use of internal quality applications and tools (e.g., Jupiter, FOCUS, DEP, LEO DE, SMDT)
• Extremely proficient with entire MS Office suite in particular Word, Excel and the use of PowerPoint (functionally and graphically) plus MS CoPilot, Power Bi, and AI capabilities
• Bachelor's degree (Information Systems Management or Computer and Information Systems preferred)
• Program Management/PMO experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve.
• Deep knowledge and client experience working on Design, Development, and Implement (DDI) technology projects
• Certified Project Management Professional (PMP)
• Federal Sector experience and knowledge