Senior Consultant

About the role

This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

Responsibilities

• Designs, creates, and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Assumes responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Uses technical skills to accurately update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Collaborates with individuals or teams to complete analyses, tasks, and projects on time and with high quality.
• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions, and results.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Prioritizes other duties as assigned.

Requirements

• University degree required; technical degree required (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution.
• Minimum of 4 years related work experience required (6 years' experience preferred).

Qualifications

• Verbal Communication
• Written Communication
• Analytical Thinking
• Results Oriented
• Ethics & Integrity
• Teamwork & Cooperation
• Self-Control
• Information Seeking
• Initiative
• Quality Control
• Service
• Flexibility/Adaptability
• Conceptual Thinking
• Interpersonal Understanding
• Self-Confidence
• Relationship Building
• Assertiveness
• Developing & Coaching
• Database
• Math & Statistics
• MS Office
• Technical/Software
• Time Management
• Project Management
• Sales & Business Development
• Budget/Finance