Senior Consultant

About the Role

Infosys Retail, Consumer Goods, and Logistics unit is a globally respected partner dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. This role offers a dynamic environment where you can learn, adopt, and excel in various technologies while contributing to high-quality, value-enhanced solutions that drive innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Requirements

• Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Skills

• Infrastructure operations and enterprise support across Windows, Linux, Azure Cloud, and on-premises environments.
• Operating Systems: Windows Server, Linux, system services, logs, patching, troubleshooting, and performance validation.
• Cloud and Infrastructure: Azure Cloud, on-premises infrastructure, compute, storage, network dependencies, availability, and operational readiness.
• Database and Application Dependencies: Basic database behavior, connection issues, performance impact, and application-to-infrastructure dependency analysis.
• Tools and Monitoring: Infrastructure monitoring tools, log analysis, alert tuning, automation awareness, and operational reporting.
• ITIL Processes: Incident, Problem, Change, Major Incident, RCA, and continuous improvement practices.
• Ability to work at client location 4 days a week (Monday-Thursday).

Preferred Skills

• Experience managing and guiding an offshore infrastructure operations team of approximately 15–18 resources, ensuring effective task ownership, technical quality, escalation discipline, and timely delivery.
• Ability to drive structured troubleshooting across infrastructure, network, application, database, and customer teams to ensure incidents are analyzed logically and resolved with clear accountability.

Contribution to the Team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities.
• Focused approach towards deployment management, system optimization, and process automation initiatives, including sector-specific focus.
• The ability to work with cross-functional teams.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off