Senior Computer User Support Specialist - 304693

About the role

The Computer User Support Specialist provides first-level technical support to government customers, resolving hardware, software, printer, and VoIP telephone issues efficiently and effectively. This role includes installing, configuring, and troubleshooting computer systems, establishing network connectivity, and maintaining accurate IT asset inventory records.

Responsibilities

• Installing, configuring, and troubleshooting computer systems
• Establishing network connectivity
• Maintaining accurate IT asset inventory records
• Maintaining positive customer relationships
• Ensuring compliance with established processes

Requirements

• Bachelor's Degree in IT related field (or equivalent experience)
• Security+ or equivalent DoD 8140 certification
• 7+ years of experience in computer support or IT customer service
• Experience with computer hardware, software, and printer maintenance
• Experience with government IT asset management (ITAM) systems
• Experience supporting government customers

Qualifications

• Requires active Secret clearance from the U.S. Government

Skills

• Strong customer service skills
• Technical aptitude

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas