Senior Computer Services Specialist

Responsibilities

• Supervise hardware, software and physical environment of client workstations.
• Provide professional development and training of personnel in the effective use of newly deployed computer equipment.
• Prioritize and resolve Technical Assistance Center tickets in a timely manner.
• Install and configure PC and MAC software, hardware and related peripherals.
• Maintain computer hardware to the component and chip level.
• Work with external technical support providers to repair or replace faulty hardware under warranty.
• Provide consulting to the Information Technology staff.
• Collaborate with the Information Security division to ensure optimal client workstation security.
• Explore, research and review state-of-the-art concepts in the wider computer sciences community and recommend client workstation hardware and software.
• Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions and workarounds.
• Maintain accurate inventory information for all computer hardware.
• Coordinate and manage assigned semester prep projects by arranging project meetings and developing timelines for implementation.
• Provide Technical Assistance Center call queue coverage as required.

Requirements

• High school diploma required.
• Associate’s degree in related field or certification in technical field preferred.
• Two years’ experience in the maintenance, installation and configuration of computer hardware and software required.
• Knowledge of computer networks, various computer hardware and software needed.
• One year’s experience in-person customer service or support.

Qualifications

• Good verbal and written communications skills.
• Good interpersonal and inter-organizational skills.
• Ability to interact with all levels of management, faculty, staff and students.
• Ability to work with minimal supervision and take initiative.
• Ability to lift a minimum of 50 pounds.

Skills

• Technical expertise in computer hardware and software.
• Customer service and problem-solving skills.
• Interpersonal and organizational skills.

Benefits

Waubonsee Community College offers a comprehensive benefits package including:

• Generous time off.
• Low-cost medical, dental, and vision plans.
• A secure pension plan through SURS.
• 14 paid holidays, including winter and Thanksgiving breaks.

Pay

The pay for this position will be determined by your experience, education, and qualifications.

Schedule

Other M,T,W,TH 10:30 am - 7:00pm, F 8:00am - 4:30pm

Testing

No

Priority Application Review Date

8/17/2026