Senior Community Services Worker - Behavioral Health

About the role

This classification series supports disadvantaged individuals and groups within the community. Senior Community Services Workers provide support or surveillance for minors/dependents and elders under protective, custodial, or probationary services.

Responsibilities

• Answers inquiries and explains agency/program policies to individuals and groups within the community;
• Provides translation and/or services, schedules appointments, purchases food and supplies for clients who are physically or mentally impaired;
• Refers individuals and families to available community educational, medical, legal and employment resources;
• Follows-up on referrals or appointments scheduled;
• Drives County vehicles to pick up or deliver clients or supplies;
• Keeps records of clients served, payments received, and clinic activities;
• Orders supplies and prepares routine reports;
• Conducts community outreach to provide information on health-related topics and services;
• Keeps up to date on health program guidelines and requirements and assists in enrolling patients in programs;
• Maintains productivity and quality goals set by agency;
• Addresses barriers to care by linking patients to internal and community resources;
• Participates in care team huddles, meetings, and required training;
• May lead group presentations and workshops on specialized topics including substance abuse, home management skills, job skills, or health and nutrition to help individuals and families develop a healthier or more self-sufficient lifestyle;
• May supervise clients during approved visitations or activities;
• Performs related duties as required.

Qualifications

• Three (3) years of public service experience or one year of experience equivalent to that of a Community Services Worker II;
• Fifteen (15) semester units of college course work in social sciences, ethnic studies, communications, or a closely related field may be substituted for six months of experience up to a total of one year.

Necessary Special Requirements

• Must possess and be able to maintain a California driver license;
• Willingness to transport clients in a County vehicle.

Knowledge, Skills, And Abilities

• Thorough knowledge of: agency and program policies and procedures community structure and resources group and family dynamics County roads and buildings problems, needs and behavioral patterns of the clientele served specialized topics for group presentation
• Working Ability: To follow instructions effectively communicate with individuals and groups from diverse cultural, social and economic backgrounds transport passengers in a safe and timely manner write case chronologies, field entries and other reports regarding clients administer various health screening tests such as blood pressure, breath test, eye test; and work with physically/mentally impaired or economically disadvantaged individuals and groups