Senior Community Manager - Greater Atlanta
About the role
The Senior Community Manager leads and develops high-performing teams across multiple communities, driving performance and delivering exceptional living experiences for residents. This role requires exceptional leadership, operational expertise, and financial acumen.
Responsibilities
Lead and develop high-performing teams across multiple communities with clarity, purpose, and strategic focus.
Foster a culture of accountability, collaboration, and excellence across all sites.
Attract, coach, and retain top talent, energizing teams through influence and motivation to deliver strong, consistent results.
Provide guidance and support for escalated resident concerns across communities, ensuring timely and professional resolution.
Drive leasing performance across multiple communities by setting goals, monitoring KPIs, and coaching teams to exceed occupancy and revenue targets.
Implement portfolio-wide sales strategies that maximize conversion rates and optimize pricing.
Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.
Champion a resident-centric mindset across all communities, delivering exceptional service that strengthens satisfaction and retention.
Ensure a concierge-level experience for residents and prospects, creating positive and memorable interactions.
Act as a brand ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.
Own responsibility for achieving and exceeding Net Operating Income targets across multiple communities through effective revenue generation and expense management.
Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.
Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.
Build and maintain productive relationships with key stakeholders, including our centralized center of excellence, service teams, corporate partners, and senior leaders.
Align stakeholders and navigate competing priorities with diplomacy and shared purpose.
Qualifications
3+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services.
High school diploma or equivalent required; bachelor's degree or equivalent preferred.
Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets across multiple sites.
Proven track record in driving leasing performance, pipeline management, and disciplined follow-up.
Ability to deliver exceptional resident experiences and consistently exceed customer expectations.
Skilled in collaborating with onsite teams and corporate partners to achieve community goals.
Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability.
Experience fostering a culture of excellence, collaboration, and continuous improvement.
Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results.
Ability to navigate change with confidence and guide teams through transitions effectively.
Skills & Competencies
Strong financial acumen with experience in budgeting, forecasting, and expense control across multiple sites.
Excellent organizational, communication, and problem-solving skills.
Proficient in property management software, CRM systems, and Microsoft Office Suite; comfortable using social media for marketing.
Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling.
Comfortable analyzing data and KPIs to drive decisions and continuous improvement.
About Cortland
Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Founded in 2005, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland is committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.