Senior Community Manager- Crossroads Lexington Park

Overview

The Community Manager supports and assists in all aspects of community operations under the direction of the Regional Manager.

Responsibilities

• Supervises all community associates.
• Ensures the property follows all tax credit requirements.
• Supports and participates in fulfilling customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
• Direct all marketing efforts.
• Aid in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivering renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Prepare weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports, and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, prepare newsletters, and maintain resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition at least once per quarter to ensure rental rates, concessions, security deposits, etc., align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC).
• Certified Occupancy Specialist (COS) designation preferred (for Section 8).
• One year of experience in LIHTC communities.
• Valid driver's license.
• The ability to communicate in English.

Benefits

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events