Senior Community Manager

About the role

The Community Manager oversees the entire operations of a housing community under the supervision of the Regional Manager. Key responsibilities include managing personnel, leasing, maintenance, financials, and administrative tasks.

Responsibilities

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop on-site staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance.
• Document performance issues and communicate with supervisors and HR.
• Manage staff schedules and assignments.
• Deal effectively with performance problems and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Achieve the highest possible net operating income through cost control and leasing improvements.
• Develop and implement resident retention programs.
• Manage property appearance and ensure timely completion of repairs.
• Operate machinery and power tools, and respond to emergencies.
• Maintain administrative and leasing reporting accuracy.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Qualifications

• Ability to understand and perform all on-site software functions.
• Physical requirements include communication, repetitive motion, standing, moving about, ascending/descending, and working in various environments.
• License/equipment requirement: Reliable transportation due to emergency on-call requirement.

Skills

• Strong interpersonal and communication skills.
• Effective problem-solving and decision-making abilities.
• Leadership and supervisory skills.
• Financial management and budgeting skills.
• Customer service and conflict resolution skills.
• Knowledge of Fair Housing Laws and OSHA requirements.

Benefits

Full-time employees receive benefits including medical, dental, vision, life, accidental, and disability insurance, a 401K with employer matching, and commission and performance bonuses, when applicable. Additionally, full-time employees receive paid sick days and company holidays.

Pay

$95,000 per year

Schedule

This is a safety-sensitive position and may be subject to additional compliance requirements. Overtime, weekends, and night shifts may be required.