Senior Community Account Representative

Core Responsibilities

• Demonstrates expert knowledge of Comcast products, through promoting offerings to customers on-site within multi dwelling units.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., on-site visits with property management staff, property management incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical or customer care issues.
• Manages fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
• For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• May lead teams and initiatives. Fills in for Manager at company and offsite meetings. Serves as a guide and mentor for fellow team members. Trains new Community Account Representatives.
• Pitches advanced products to set up leads / meetings for Xfinity Account Executive. Partners with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.

Qualifications

• Usually determines own work priorities.
• Acts as a resource for colleagues with less experience.
• Territory is Leesburg to Orlando, FL.

Skills

• Customer Care
• Sales
• Product Knowledge

Benefits

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.