Senior Commercial Lines Client Service Manager (Energy)
Overview
At Gallagher, we're seeking a Property and Casualty licensed Senior Client Service Manager to lead a large book of upstream energy clients. This role involves delivering exceptional service and innovative insurance solutions, building strong relationships, solving complex challenges, and ensuring every interaction adds value.
How You'll Make An Impact
Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and delivering timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Oversee the accuracy and management of client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
About You
A Bachelor's degree with a minimum of 5+ years of client service management experience OR a High School degree/GED with a minimum of 10+ years of client service management experience.
An active Property and Casualty Producer’s License.
Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
Strong technical insurance experience with middle-market, energy insurance solutions and maintaining clients and carrier relationships.
ERIS or CIC designations (preferred).
A desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
A collaborative mindset to work with teams across Gallagher.
Desired
At least 1+ year of supervisory experience.
Compensation And Benefits
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.