Senior Commercial Collections Representative

About the role

Wells Fargo is seeking a Senior Commercial Collections Representative within Commercial Banking Operations.

In this role, you will:

• Manage, review, and negotiate a high-risk portfolio consisting of complex delinquent loans of high-level collateralized accounts which require special handling and analysis
• Understand company policies and procedures and execute without issue
• Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications

• 2+ years of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 2+ years of collections experience
• Accounting experience, accounts receivable or accounts payable
• Leadership experience including coaching, training, and mentoring
• Excellent verbal, written, and interpersonal communication skills
• Ability to independently provide summary and recommendations on operational data
• Strong telephone communication skills with the ability to influence positive customer outcomes
• Experience working in roles within accounting, accounts receivable/payable
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Sound analytical skills with high attention to detail and accuracy
• Experience delivering results in a fast-paced, deadline-driven environment
• Sound organizational, multi-tasking, and prioritizing skills
• Ability to work effectively, as well as independently, in a team environment

Job Expectations

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed