Senior Coating Advisor (Mexico or USA)

About the role

As a Senior Coating Advisor you will be responsible for providing technical support to sales teams, customers and stakeholders. Perform physical inspections, condition surveys and oversee product application activities as needed. Conduct technical analysis of product specifications, conduct technical training and presentations, prepare/present technical briefings for customer and company representatives. Prepare inspection reports using digital reporting software and evaluate sales proposals to ensure they are technically accurate and consistent with the organization’s quality and performance standards.

This position will work remotely and travel to jobsites when dispatched/assigned projects. Ideal candidate is located in the Gulf Coast region of the U.S. or near Monterrey, Mexico, however other geographic locations will be considered.

Responsibilities

• Work alongside applicators, distributors, contractors, engineers, and consultants to ensure proper use and application of Hempel’s products.
• Understand customer needs, challenges and provide services that support and strengthen Hempel’s coating solutions to create value.
• Collaborate with Sales, R&D, Customer Care, and other internal functions to deliver exceptional service to the end user.
• Provide technical advisory support on all aspects of Hempel products and systems, ensuring compliance with the most recent Product Data Sheets, guide specifications, relevant technical and industrial standards, working procedures, and best painting/application practices.
• Accurately collect and record data, prepare work progress reports including testing, analysis, and interpretation of data, providing feedback when necessary to relevant stakeholders.
• Provide onsite training to coatings applicators across major segments and Hempel’s Sales teams.
• Educate and persuade customers about the performance of Hempel’s coating solutions and the value of Technical Services.
• Generate accurate company and customer reports and distribute them in a timely manner using corporate reporting tools to efficiently and proactively communicate issues of importance for quality, paint consumption, budget, and scheduling of the project.
• Use PPE and technical equipment responsibly, ensure equipment is calibrated, maintained and in good condition; monitor and manage project paint inventory, offering timely updates to Sales front/back office to avoid possible shortages.
• Actively participate in internal and external Technical Services strategy activities by conducting surveys, troubleshooting issues, and finding resolutions.

Requirements

• High school diploma or Bachelor degree.
• Minimum 5+ years of experience in the Coating Industry.
• English business proficiency (oral and written).
• MS Office basic level and general computer literacy.
• Willingness to travel extensively (up to 80%, domestic and international) and with flexible schedules.
• Spanish language skills are an advantage.
• Marine coating experience is a plus.
• NACE certification is a plus.

Benefits

• Medical, dental and vision insurance coverage options that begin on your first day of employment.
• Flexible HSA and FSA options to manage healthcare and dependent care expenses.
• 12 paid holidays and 15 vacation days to start, plus 6 personal days.
• Paid leave for jury duty and bereavement.
• 401(k) plan options with immediate company match and full vesting from day one.
• Basic life insurance, short-term and long-term disability coverage.
• 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave.
• A strong flexibility policy supporting work-life balance.