Senior Cloud Technical Lead

About the role

The SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.

As a Senior Cloud Technical Lead, you will:

• Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
• Oversee and approve all changes for assigned customers.
• Consult with customers as you learn their business and understand how SAS drives their business outcomes.
• Deliver excellent customer service using a customer-first and continuous improvement mindset.
• Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
• Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
• Participate and share lessons learned through a Community of Practice with global CTLs.
• Embrace curiosity, passion, authenticity, and accountability—values that influence everything we do.

Requirements

• 8+ years of technical experience including:
  • 3 years of experience in consulting, systems support, customer support, or training for enterprise-class software.
  • 3 years of experience with UNIX or Linux supporting enterprise-class applications.
• Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. Equivalent combination of related education, training, and experience may be considered in place of the above qualifications.
• Experience with containers, container-based applications, and/or container orchestration tools.

Preferred Qualifications

• Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift.
• Experience with Python, Ansible, or Kubernetes.
• Scripting experience (bash, PowerShell, etc.).
• Experience with SAS.
• Ability to travel up to 10% of the time.

Benefits

Highlights include:

• Comprehensive medical, prescription, dental, and vision plans with multiple options:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan, including a pharmacy that ships prescriptions at no additional charge.
• An industry-leading 401k plan.
• Tuition Assistance Program and resources to support your development.
• Generous time away, including:
  • Vacation time and a variety of paid holidays.
  • U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave, and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.