Senior Cloud Solutions Architect

About the role

The Innovation & Technology Department is seeking a highly skilled Senior Cloud Solutions Architect to design, implement, and optimize enterprise cloud and SaaS architectures that support mission-critical organizational functions. This role is ideal for a strategic thinker who thrives in complex environments, excels at technical leadership, and is passionate about building secure, scalable, and high-availability systems.

Responsibilities

• Provide Tier 3 support for assigned applications, troubleshooting data issues, configuration errors, and software defects.
• Collaborate with system architects and administrators to maintain and enhance infrastructure software.
• Manage vendor relationships to support new product implementation and resolve adaptation or defect issues.
• Define, develop, and document business requirements for complex systems and infrastructure projects.
• Create and execute test plans, analyze performance results, and implement improvements.
• Develop and maintain a comprehensive systems capacity plan.
• Document existing architecture and recommend improvements or alternatives.
• Research emerging technologies and implement solutions that increase efficiency and flexibility.
• Develop and communicate strategic plans for systems investment, including cost-reduction opportunities.
• Generate performance statistics and reports for servers, storage, and related systems.
• Lead enterprise migration from Microsoft on-prem environments to Microsoft 365 G5.
• Monitor and optimize server and storage configurations, processes, and service records.
• Design and deploy VMs, storage allocations, and associated hardware.
• Conduct critical analysis of test results and deliver solutions to problem areas.
• Evaluate incident trends and document the full problem-solving lifecycle.
• Record incidents, changes, and problems in call-logging systems.
• Provide architectural guidance and mentorship to junior team members.
• Participate in project teams and support off-hours work when needed.

Requirements

• Highly skilled in Microsoft 365 services, Azure AD, Exchange Online, Teams, SharePoint Online, OneDrive.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Excellent customer service orientation; results driven.
• Excellent ability to present ideas in business-friendly language.
• Excellent analytical and problem-solving abilities.
• Keen attention to details.
• Able to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Familiarity with the advanced principles of ITIL.
• Strong understanding of current industry standards, commonly-used concepts, practices and procedures within the information technology industry.
• Strong knowledge of M365 G5 security and compliance features.
• Proven experience in overseeing the design, development, and implementation of hardware and software systems, applications, and related products.
• Proven experience in overseeing systems planning, security principles, and general systems management best practices.
• Solid experience in overseeing testing, flowchart, and data mapping tools and procedures.
• Solid ability to be a positive and effective change agent.
• Solid ability to foster a work environment that promotes innovation and creative thinking.

Qualifications

• Bachelor's Degree in the Information Technology field or 4 years of IT industry experience.
• 4 years direct work experience in a cloud solutions architect capacity.
• Technical certifications a plus.
• ITIL v4 certification a plus.