Senior Cloud Engineer

About the role

Early Warning powers and protects the U.S. financial system with cutting-edge solutions like Zelle® and Paze℠. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. This Senior Engineer- Cloud Engineering role is vital in designing, implementing, and optimizing scalable, secure, and cost-effective cloud infrastructure as we complete our multi-year migration of mission-critical applications and data from on-premise to AWS.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model. Candidates must independently possess eligibility to work in the United States for any employer at the date of hire; this position is ineligible for employment Visa sponsorship.

Responsibilities

• Implement and optimize cloud-native solutions using AWS services such as EC2, Lambda, S3, RDS, EKS, with a focus on cost management and optimization.
• Troubleshoot complex infrastructure problems spanning multiple layers of the stack, collaborating across teams.
• Conduct root cause analyses for incidents and participate in the team's 24/7 on-call rotation.
• Work with Security and Compliance teams to ensure cloud environments meet regulatory requirements (e.g., PCI-DSS, SOC 2, FFIEC) and support audit reviews by collecting evidence and responding to requests.
• Implement disaster recovery plans to ensure high availability, fault tolerance, and system recovery from failure.
• Implement and maintain cloud security best practices, including IAM policies, VPC design, encryption, and key management (KMS).
• Contribute to Infrastructure as Code (IaC) adoption using Terraform and leverage CI/CD best practices.
• Support the cloud vulnerability management and configuration program to ensure patching meets Service Level Agreements (SLAs).
• Create and maintain comprehensive technical documentation of cloud infrastructure, policies, and procedures.
• Implement cloud infrastructure for robustness, security, and observability, including logging and alerting solutions (e.g., Prometheus, Grafana, ELK Stack, Splunk).
• Provide technical expertise to build a technical plan and backlog, executing the design and build process through to production delivery.
• Support the company’s commitment to risk management and protect the integrity and confidentiality of systems and data.

Requirements

• Bachelor’s degree in computer science or a related technical field.
• At least 7 years in Cloud Engineering or DevOps roles, with 3+ years of hands-on experience in AWS.
• Strong expertise in AWS core services (EC2, EKS, Lambda, RDS, S3, IAM) and Kubernetes (EKS) in Linux environments.
• Hands-on Docker experience.
• Experience delivering business-critical systems to market.
• Knowledge of mature engineering practices (CI/CD, testing, secure coding) and software development methodologies (Agile, Scrum, LEAN).
• Experience implementing security and compliance controls aligned with frameworks like PCI-DSS, SOC 2, or FFIEC.
• Experience maintaining Infrastructure as Code with Terraform.
• Experience implementing observability at scale for complex transactional systems.
• High level of customer responsiveness, excellent documentation and communication skills, and ability to prioritize work in ambiguous situations.
• Current AWS (and/or other cloud-based) certification(s).
• Background and drug screen required.

Preferred Qualifications

• Undergraduate degree in Computer Science, Management Information Systems, or a related field.
• Experience with monitoring and alerting systems (AppDynamics) and container security solutions (e.g., Twistlock, Aqua Security).
• Experience with languages such as C#, Ruby, or Python.
• Knowledge of ACH/EFT and real-time payment networks (RTP, FedNow).
• Experience in FinTech, banking, or other highly regulated industries.

Physical Requirements

• Normal office environment; primarily sedentary work involving extensive computer use.
• Occasional standing, walking, kneeling, and reaching.
• Must be able to lift 10 pounds occasionally and/or negligible force frequently.
• Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment.
• Requires the ability to communicate with internal and/or external customers.
• Must be able to perform essential functions with or without reasonable accommodation.

Pay

Base pay scale in USD per year:

• Phoenix, AZ / Chicago, IL: $118,000 - $152,000
• San Francisco, CA: $142,000 - $183,000

Candidates are also eligible for a discretionary incentive plan. Pay is subject to change and depends on factors such as job scope, market rates, geographic location, education, experience, training, and specialized skills.

Benefits

• Competitive healthcare coverage (PPO/HDHP), dental, and vision plans, with company contributions to Health Savings Accounts (HSA) or flexible spending accounts (FSA) for commuting, health, and dependent care expenses.
• 401(k) Retirement Plan with a 100% company safe harbor match on the first 6% deferral immediately upon eligibility.
• Paid Time Off: Flexible Time Off for exempt (salaried) employees, generous PTO for non-exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.