Senior Clinical Support Resource

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position involves a wide range of medical assisting activities during patient visits in an outpatient setting. You'll serve as a role model, mentor, and resource to colleagues, collaborate with the support team, provide training and share knowledge, participate in the orientation and competency development of team members, and support the work of others.

Responsibilities

• Serves as a role model, mentor and resource.
• Collaborates with support team.
• Provide training and shares knowledge.
• Participates in the orientation and competency development of team members, including knowledge of regulatory (e.g. The Joint Commission) requirements.
• Supports the work of others.
• Provides input into performance evaluations of team members and participates in the hiring and onboarding process for new staff.
• Ensures new team members are prepared for competency assessments.
• Solicits feedback and ideas to produce quality processes and outcomes.
• Makes recommendations on how resources can be used effectively.
• Assists with the monitoring of equipment and alerting management and clinical engineering to make sure all equipment is working properly and required inspections are up to date.
• Completes request form for necessary service upkeep and repair.
• Maintain supplies for expiration dates and ensures appropriate levels for area to run effectively and orders supplies as needed.
• Additional administrative or operational responsibilities may include, but are not limited to, assisting with scheduling, resource for technology use, and/or input into process improvement efforts.

Qualifications

• High School Diploma or GED.
• Must currently be in a XXX title (will vary by entity and will be included in each job description).
• Excellent performance history in current job.
• Minimum of 1 year of experience; may be a combination of prior and current work experience.
• Must be in current role a minimum of 6 months to be considered for this role.
• Strong communication and customer service skills.
• Patient care experience required through any of the following areas: CNA, MA, EMT, PCT certificate or currently enrolled nursing student who has completed at least one clinical rotation.
• Completion of BIDMC in-house training program. Allied Health and Physician Assistant program candidates. Home Health Aide. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.