Senior Clinical Quality Analyst - Remote

About the role

Pursue your passion and potential as a Senior Clinical Quality Analyst at Optum. Our values guide us to make a meaningful difference in the lives of those we serve. We are dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need.

Responsibilities

• Support behavioral health quality improvement activities, performance improvement projects, and annual program deliverables for California health plan customers
• Collect, analyze, and interpret clinical and operational data to identify trends, risks, and opportunities for improvement in quality performance and member experience
• Prepare reports, summaries, dashboards, and presentation materials for internal leadership, committees, and external customers
• Partner with health plan customers and internal stakeholders to monitor quality metrics, support corrective actions, and advance behavioral health quality initiatives
• Support compliance with California and national quality requirements, including applicable state and federal regulations and accreditation standards such as DMHC, NCQA, HEDIS, and URAC
• Conduct quality of care reviews and investigations related to enrollee grievances, identified quality concerns, and sentinel events, and document findings in accordance with established processes
• Audit-ready documentation and evidence preparation for quality management reviews, audits, and accreditation activities
• Support quality management committees and workgroups through agenda development, meeting materials, follow-up tracking, and documentation of key actions
• Review clinical documentation and collaborate with licensed clinicians and operations partners to promote compliance with documentation standards and community standards of care
• Contribute to behavioral health HEDIS and related performance improvement efforts by helping design, implement, and monitor interventions in partnership with customers and cross-functional teams

Requirements

• Current, unrestricted California behavioral health license (e.g., LMFT, LCSW, LPCC, Psychologist, or other independently licensed behavioral health clinician, as applicable)
• Current California residency
• 3+ years of professional experience in behavioral health, clinical quality, quality management, utilization management, case management, or a related healthcare function
• 1+ years of experience in a managed care, health plan, delegated entity, or behavioral health quality environment
• Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to create, edit, and present reports and documents

Preferred Qualifications

• Experience collecting, analyzing, and presenting clinical or quality performance data
• Experience supporting performance improvement projects or using data to inform intervention strategies and operational improvements
• Experience preparing audit materials, annual evaluations, committee documentation, or accreditation evidence
• Working knowledge of California behavioral health regulatory and accreditation requirements, including DMHC, NCQA, HEDIS, and URAC standards
• Proven solid written and verbal communication skills, including experience presenting findings and recommendations to customers or leadership
• Demonstrated ability to manage multiple priorities independently in a highly collaborative environment

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution. For more information, please visit our benefits page.