Senior Client Success Manager- Insights (Cincinnati) (P4648)

About the role

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase. Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

Responsibilities

• Bring 84.51° insights platform expertise to our clients, providing direct support and consultation that improves their adoption and value creation.
• Provide in-depth knowledge of the capabilities and application recommendation tied to specific business problems.
• Connect data and insights to tell stories, have a desire to solve problems, and a passion for building and growing client relationships.
• Support a range of client business needs, including driving business results, supporting sales, omnichannel insights, new product innovation, brand and marketing strategy, and shopper trends.
• Proactively and reactively consult with a portfolio of assigned clients to help connect their business questions & needs to analytical maps of how they can best solve with 84.51° Stratum, 84.51° OnDemand, 84.51° Data Direct and 84.51° In-Queries.
• Guide clients on opportunities to bring insights into media planning.
• Provide best practices, hands-on support for client business analysts, customized training when relevant.
• Maintain value tracking for insights utilization and application.
• Consult on 84.51° In-Queries question bank utilization.
• Provide expertise on the 84.51° In-Queries platform capabilities as well as research design.
• Act as internal solution experts to product team, testing new capabilities, providing feedback on innovation, and funneling opportunities back to inform product roadmaps.

Qualifications, Skills, And Experience

• Successful candidates will thrive in a fast-paced, highly collaborative environment focused on growth.
• Skills: Client Service Mindset, Proficiency in 84.51° Insights Platforms, Stakeholder Management, Data-driven Storytelling, Basic analytic Road-mapping and Consumer Research Design, Retail Industry Knowledge.
• Experience: 2 + years of relevant client-facing consulting or sales experience, Shopper Data & Insights Solutions (preferred experience with 84.51° data & insights), Insights Acumen and Knowledge (preferred but not required).
• Education: Bachelor's degree.

Pay, Benefits

• Base Pay Range: $75,000—$110,000 USD.
• Incentive: On top of the base range stated.
• Benefits: Health, Dental, Vision, Wealth, Health Savings Account, AD&D and supplemental insurance options, Paid time off, Maternity, Paternity and Family Care leave.