Senior Client Success Manager

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Requirements

• Previous people leadership experience or demonstrated ability to coach and mentor peers or junior team members.
• Strong relationship-building and communication skills, with the ability to navigate complex client environments and influence outcomes.
• Conflict management & resolution to prevent early churn or client escalations.
• Knowledge of accounting and billing processes, including QuickBooks Online, bank reconciliation, LEDES billing, and trust accounting best practices.
• Knowledge of Integrations and ability to upsell.
• LEAP reporting.

Benefits

• Medical, Dental and Vision Plans Available
• Full remote work
• 401k with Company Matching Program
• Virtual Staff Events
• Employee Assistance Plans
• Flexible Annual Leave
• Company Shares Opportunity
• Salary range $90k-110k dependent upon experience

Pay

$90k-110k dependent upon experience

Schedule

Full-time

Qualifications

Not specified