Senior Client Success Manager- Activation (P4547)

Responsibilities

• You are a key client contact, responsible for fostering client relationships, planning media investment and delivering highly effective media plans for a set of clients within your aligned client pod.
• Develop a deep understanding of client business objectives, KPIs, and competitive landscapes to craft actionable activation strategies.
• Lead client communications including status calls, planning discussions, and performance reviews.
• Leverage data and insights to proactively uncover growth opportunities across Media and Incentives.
• Translate client goals and potential pain points into strategic activation plans across Media and Incentives.
• Develop and present compelling narratives using campaign results, customer insights, and audience analytics.
• Manage the activation lifecycle: kickoffs, timelines, trafficking inputs, in-flight optimization, reporting, and invoicing.
• Maintain strong understanding of relevant of the industry to inform strategic recommendations.
• Identify incremental opportunities to cross-sell and up-sell Media and Incentives solutions.

Qualifications, Skills, and Experience

• Bachelor’s degree required.
• 4–5+ years of experience in media, incentives, account management, business development, or related digital marketing roles.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Strong strategic thinking skills with experience using data insights to drive performance.
• Experience managing integrated media or incentive-based campaigns; publisher, agency, retail media, or CPG experience preferred.
• Exceptional communication, presentation, storytelling, and client-facing skills.
• Strong project management abilities with experience managing multiple campaigns simultaneously.
• High attention to detail, strong organizational skills, and the ability to prioritize in fast-paced environments.
• Comfort navigating ambiguity and driving solutions forward proactively.
• Ability to work independently while collaborating effectively across cross-functional teams.

Pay Transparency and Benefits

The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.

Below is a list of some of the benefits we offer our associates:

• Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
• Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
• Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range

$78,000 - $120,000 USD