Senior Client Solutions Manager ((Bilingual))

Client Relationship Building & Growth

Own and cultivate senior-level relationships with key enterprise clients, acting as their primary strategic partner and trusted advisor.

Deeply understand each client’s business objectives, organizational structure, and success metrics to deliver proactive, tailored guidance.

Drive client retention and satisfaction by consistently demonstrating program value and anticipating evolving needs before they become issues.

Identify and lead expansion opportunities—upsell, cross-sell, and program growth—across your account portfolio.

Build multi-threaded relationships across client organizations, from day-to-day practitioners to executive stakeholders.

Platform Strategy & Adoption

Develop and execute customized adoption strategies that guide clients from onboarding through full platform integration and long-term engagement.

Lead enablement sessions and ongoing training to ensure clients and their teams are confidently using BN Influencer to its fullest potential.

Translate client business goals into platform-specific strategies that drive measurable outcomes across the marketing funnel.

Partner with Product and Support teams to surface client feedback, advocate for platform enhancements, and keep clients ahead of new features.

Monitor platform usage data to proactively identify adoption gaps and develop targeted plans to close them.

Strategy Development & Execution

Own the development and execution of advanced employee influencer program strategies, mapping client objectives to scalable, outcomes-driven solutions.

Lead QBRs, growth planning sessions, and program maturity conversations that reinforce BN’s role as an indispensable long-term partner.

Deliver consultative thought leadership that positions BN at the center of clients’ employee advocacy and creator marketing strategies.

Project Management

Direct cross-functional teams in the execution of complex programs, managing concurrent workstreams and ensuring flawless delivery.

Define success metrics, timelines, and deliverables using project management tools (e.g., Asana), maintaining accountability across internal teams.

Mitigate risks, remove roadblocks, and adapt plans dynamically to meet shifting priorities and client expectations.

Requirements

• 6–8 years in a client-facing role within marketing, advertising, social media, or SaaS tech platforms, with a track record of growing and retaining enterprise accounts.
• Bilingual in Latin American Spanish and English, with strong written and spoken fluency required to serve clients across Mexico and South America.
• Demonstrated ability to build deep, lasting client relationships and grow accounts over time.
• Strong strategic thinking with a proven ability to translate client business needs into platform-specific solutions.
• Advanced stakeholder management skills; comfortable navigating enterprise organizations and managing competing priorities.
• Proficiency in project management tools (e.g., Asana, Jira) and collaboration platforms.
• Data fluency—comfortable with analytics, performance metrics, and ROI storytelling.

Pay

$80,000-$100,000 base salary

Base salary is determined by several factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.