Senior Client Services Consultant

Key Responsibilities

• Lead the day-to-day administration and service delivery for multiple complex National Accounts clients in close partnership with the Account Executive.
• Serve as the primary client liaison, ensuring effective communication and coordination between clients and internal MetLife partners.
• Cook up and facilitate ongoing client meetings (in person and virtual), including preparation of agendas, materials, presentations, and meeting minutes; participate in Finalist and Stewardship meetings.
• Provide consultative and alternative solutions to client requests, identifying potential plan design and service options aligned with client needs.
• Deliver exceptional customer service through timely execution, responsiveness, and a strong focus on client satisfaction.
• Lead client account audits and strategic planning efforts, partnering with financial teams and other internal stakeholders to complete client reports.
• Act as a key resource and, as needed, a subject matter expert supporting the Customer Unit and National Accounts teams.
• Partner with the Proposal Unit to research and respond to RFP questionnaires.
• Support contract execution by understanding key provisions of client agreements and assisting with compliance and execution activities.
• Maintain working knowledge of competitor products, industry trends, and legal or regulatory developments impacting the business.
• Apply strong product and systems knowledge across MetLife’s group insurance offerings to support effective client interactions and analysis.

Required Qualifications

• A High School Diploma or equivalent.
• Five or more years of experience within the insurance industry, supporting account management or client service functions.
• Five or more years of client-facing account management or customer service experience, with a demonstrated passion for client service excellence.
• Strong organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, manage multiple priorities, meet deadlines, and remain flexible in a fast-paced environment.
• General understanding of the employee benefits industry.
• Proficiency with Microsoft Office applications and virtual meeting tools such as Teams and Webex.
• Self-motivated learner with a proactive approach to professional development.
• Ability to travel up to 10%.

Preferred Qualifications

• A Bachelor’s degree.
• Experience supporting Disability insurance products.
• Demonstrated ability to balance client expectations with organizational capabilities.
• Project management skills, including problem-solving, analytical thinking, attention to detail, and sound decision-making.