Senior Client Service & Operations Specialist - Wealth

About the role

This role is ideal for someone who brings prior experience handling a high volume of custodian calls, enjoys problem-solving and working with people, and wants to help build out a growing service team in a fast-paced, collaborative financial services environment.

Responsibilities

• Act as a day-to-day resource and mentor for a newer Client Service team member, providing guidance on case handling, custodian workflows, and platform best practices.
• Own the most complex and time-sensitive service cases, including high-volume custodian calls, escalated issues, and time-critical account requests.
• Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests.
• Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks.
• Support client-directed activity on new and existing accounts, including contributions, withdrawals, transfers, and account maintenance.
• Research and respond to advisor and staff inquiries with thoughtful, clear, and professional communication.
• Collaborate with internal teams and partner custodians to research issues with transactions such as contributions, withdrawals, investment changes, and transfers.
• Provide training and support related to platform usability and administrative processes.
• Take ownership of service requests from intake through resolution, including proactive follow-up.
• Identify and escalate service issues as needed, working toward fair and timely resolutions that restore confidence and trust.
• Share feedback and ideas to improve processes, service quality, and operational efficiency.
• Stay informed about industry developments and operational best practices.

Qualifications

• Bachelor’s degree and 4+ years of experience in financial services, operations, or a related client support role, including experience mentoring, training, or overseeing junior team members.
• Demonstrated experience handling a high volume of custodian calls (e.g. Schwab, Fidelity) and complex service cases from intake through resolution.
• Experience supporting clients, advisors, or internal stakeholders in a service or operations capacity.
• Strong service mindset, desire to help others, and strong affiliation to Triad Wealth’s mission to help advisors grow and build businesses of significance.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management skills.
• Salesforce and Orion experience a plus.

Benefits

• Very competitive compensation
• Full-paid health, dental and vision insurance for employees and families
• Generous PTO policy
• 401k Plan
• Hybrid remote schedule for added flexibility (if local)
• Remote schedule available if not within a commutable distance
• Monthly team events and a strong team-first culture

Pay

Very competitive compensation

Schedule

Hybrid remote schedule for added flexibility (if local)