Senior Client Operations Director

Premise Health is Different on Purpose
Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare.

About the role

Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.

Responsibilities

• Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
• Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
• Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
• Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
• Operational lead on implementations then hands-off to Director, Operations post-go-live.
• Captures and communicates key performance metrics to senior leadership.
• Coordinates and productively facilitates communication across sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
• Provides effective leadership, coaching, and mentoring at the site and DO level.
• Establishes regular communication across Director, Operations team to ensure effective cascade of information.
• Builds talent to proactively manage additional LOS.
• Participates in sales process.
• Escalation point for clients.
• Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
• May be asked to complete ad hoc projects.
• Oversees the indirect management of up to 50 health centers with multiple lines of service.
• Indirectly manages the relationship of up to 25 clients.
• Manages a portfolio of $8-30M in Gross Annual Revenue
• Manages (direct and indirect) up to 20-100 FTEs.

Requirements

• Bachelor’s degree in a related field preferred or equivalent experience.
• Strong Occupational Health experience needed.
• 10 years’ experience in a business environment or related industry, managing others.
• Experience managing virtual teams.
• Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
• Experience in an Operations function desired.
• Demonstrated experience with medical information management systems preferred.
• Demonstrated process or efficiency management.
• Strong Excel, PowerPoint, Word and Outlook skills required.
• Excellent written, verbal and presentation skills required.
• Excellent demonstrated follow up skills & attention to detail.
• Demonstrated ability to identify strategic opportunities and operationalize processes to drive outcomes.
• Ability to work both independently and as a team member.
• Ability to interact at all levels of the organization (both internal and external).
• Strong relationship building skills.
• Demonstrated excellent leadership skills including the ability to mentor and develop others.
• Proven ability to adapt and manage change.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.
• Prior budget and P&L responsibility desired.

Qualifications

• Work-life balance is at the foundation of how decisions are made and where Premise is headed.
• Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.
• Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Skills

• Strong leadership and mentoring skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Benefits

• Competitive pay
• Medical, dental, vision, life and disability insurance
• 401(k) program with company match
• Paid holidays and vacation time
• A company-sponsored wellness program
• EAP
• Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents