Senior Client Manager, P&C Construction
Position Summary
The Senior Client Manager is responsible for delivering high-quality service to commercial clients by planning and executing tailored risk management and insurance service strategies. This role combines strategic collaboration with hands-on execution, partnering with internal teams and carriers to design, negotiate, and implement effective insurance programs.
Key Responsibilities
Owns execution of client service strategy for assigned commercial accounts
Acts as subject matter expert in coverage, markets, and program design
Partners with Risk Advisors and Client Executives to align strategies
Supports decision-making for renewals, coverage structure, and carrier placement
Evaluates current client coverage programs and recommends enhancements
Develops proposals, coverage comparisons, and service deliverables
Creates high-quality underwriting submissions aligned with best practices
Negotiates pricing, terms, and coverage directly with insurance carriers
Executes program and coverage changes accurately and efficiently
Ensures accuracy and quality of all client-facing deliverables
Manages timelines, priorities, and service-related workflows
Maintains knowledge of market trends, carriers, and coverage forms
Supports day-to-day service needs and issue resolution
Collaborates with Account Managers and service teams to ensure execution
Communicates effectively to ensure alignment across stakeholders
Buils strong relationships with insurance carriers and partners
Supports seamless coordination across departments and workflows
Identifies additional coverage opportunities and program enhancements
Supports renewal strategy planning and execution
Participates in process improvements and service model enhancements
Contributes to client retention and growth initiatives
Identifies opportunities to streamline and improve processes
Implements scalable and efficient service practices
Stays current on insurance industry trends and regulatory changes
Promotes adoption of best practices across the team
Delivers effective and client-focused insurance service outcomes
Maintains accuracy and quality across all deliverables
Builds trusted relationships with clients and internal teams
Ensures smooth execution during renewals and service cycles
Demonstrates ownership, prioritization, and sound judgment
Qualifications
5+ years of experience in insurance or risk management
Property and Casualty license
Strong analytical, problem-solving, and communication skills
Ability to manage multiple priorities and deadlines
Proficiency in Microsoft Office
Associate’s degree or some college education
Completion of INS designation or similar certification
Key Competencies
Client Experience Orientation
Ownership & Accountability
Problem Solving & Critical Thinking
Collaboration & Relationship Building
Time Management & Prioritization
Communication & Influence
Adaptability & Change Agility