Senior Client Intake Specialist - Immigration/Criminal Law

Responsibilities

• Directly oversees an Intake team and carries out supervisory responsibilities.
• Review and assigns new business intake.
• Screens telephone calls before scheduling an attorney-client consultation.
• Persistently monitor all potential new client inquiries (email, internet, phone and referrals).
• Immediately contact every potential client and establish relationship with client.
• Follow up with pending inquiries.
• Update logs and reporting systems to reflect status of all potential new clients.
• Conduct potential new client interviews with genuine empathy and compassion.
• Schedule appointments for potential clients.
• Take accurate notes during the attorney-client initial consultation.
• Collaborate with our attorneys to complete the initial consultation process.
• Aid attorneys with administrative tasks related to opening new cases and maintaining databases.
• Follow instructions from the supervising attorney and perform accordingly.
• Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets).

Qualifications

• Are bilingual (English/Spanish) with full proficiency.
• 2+ years of experience in Management.
• 3+ years of experience in Immigration Law PREFERRED BUT NOT REQUIRED.
• 2-3 years of customer service and/or sales experience.
• Strong background with performance-based metrics.
• Case Management software experience is a major plus.
• Resourceful and motivated to solve issues as they arise.
• Customer service attitude.
• Weekends as needed.
• Sales Managers encouraged to apply with no legal background.

Benefits

The United Firm | La Liga Defensora, APC offers benefits including medical, dental, and vision insurance, an excellent compensation package, paid parking, paid time off, and more!

Pay

$65,000 - $75,000, based on experience.

Schedule

Weekends as needed.