Senior Client Executive

Essential Functions

• Establish and maintain effective relationships with key senior executive and operational decision makers by proactively meeting on-site with clients.
• Understand the politics of client’s organization in order to appropriately influence decision makers.
• Understand business problems, strategic objectives, competitive standing, and critical success factors to determine the best solutions.
• Leverage defi SOLUTIONS internal resources, including business unit and corporate executives, to establish and maintain an effective relationship with the client.
• Leverage consultative approach to demonstrate our desire to maximize client’s growth & profitability.
• Develop and document an Account Plan at least annually that includes the integration of other defi SOLUTIONS business units, establish a course of action to accomplish specific goals, and coordinate Account Plan with other business units.
• Promote client attendance at defi SOLUTIONS sponsored events.

Client Retention

• Develop a plan to secure timely Service Agreement Renewals.
• Monitor client satisfaction, facilitate improvement as needed, and regularly stay in touch with client’s key stakeholders.
• Leverage industry trends and defi SOLUTIONs competition knowledge to demonstrate defi SOLUTION’s value proposition.

Revenue Maintenance & Growth

• Understand and promote defi SOLUTIONS capabilities, solution sets and match those with client’s needs, ensuring that defi SOLUTIONS increases wallet share with each client.
• Understand the client’s business problems and strategic objectives; develop formal proposals for additional products & services that address the client’s needs.
• Ensure a fair return on defi SOLUTIONS’ services rendered by following up on any client receivables and negotiating a fair resolution on any items in question.

Required Education And Experience:

• Bachelor’s degree required. Relevant equivalent work experience may be substituted for degree requirement.
• Minimum 5 years of experience in one of the following areas: auto finance lending, software, or professional services.
• Minimum 3 years of experience managing and growing relationships with large/complex financial organizations.

Preferred Education And Experience:

• Additional special training in banking is highly desirable.
• Knowledge of defi systems is helpful.
• Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable.

Additional Eligibility Requirements:

• Proven ability to interface with high level senior management or executives and requires minimal supervision and direction.
• Competitive sales renewal ability.
• Proven track record in attaining/exceeding of quota based metrics.
• Strategic account planning experience required.
• Strong presentation skills.
• Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key defi messages.
• Demonstrated leadership coupled with strong business acumen.
• Requires ability to influence at multiple levels internally and externally to accomplish business goals.

Travel is required.

Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.

Travel Required: Up to 50% travel.

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.