Senior Client Engineer

About the role

We are looking for a Senior Client Engineer with a strong background in project controls, risk analysis and/or complex construction schedules of major projects to join our growing client team. You will also have (personal or professional) exposure to generative AI, and have a strong interest in this space.

In this role, you’ll use your expertise to help our clients maximise the value they get from nPlan, and be part of the change to revolutionise the industry. While you work remotely, you will also attend monthly client visits and team meetings in our London office as well as have the opportunity to visit our international clients.

What We’re Looking For

• Approximately 3+ years of experience in a planning, risk, PMO, or project management role on major construction projects.
• Deep understanding of large construction schedules (P6), how they are built, and how to analyse them.
• Demonstrable experience in implementing strategic projects that significantly improve an important outcome for an organisation.
• Passion for implementing technology to improve the construction industry.
• Attention to detail — please mention the word ‘crane’ in your application form.
• Excellent relationship-building skills: you care deeply about delighting customers.

Nice to haves:

• Experience working in a software company or on the implementation of software in the construction context
• Experience working with LLM applications

We care more about potential and drive than perfection.

Responsibilities

• Client engagement: coaching our most important clients on how they can maximise the value they get from nPlan; building, maintaining and growing strong relationships within client organisations, understanding their needs and pain points; setting up the product so it brings maximum value to our clients.
• Product deployment: managing strategic projects to improve how we embed our products within client organisations; mentoring clients on how to use our advanced features (e.g. LLM-based features) to best support clients.
• Commercial: collaborating with the Commercial team to drive engagement, retention, and expansion.
• Product: working closely with Product Managers and AI Engineers on prototyping; becoming a key domain-expert link in our LLM evaluation cycle to ensure reliable, accurate analyses.
• Mentorship and management: potential line management of more junior client engineers.

Benefits

• Competitive salary plus generous equity — when nPlan succeeds, so do you.
• Flexible hours, remote-friendly, with a Shoreditch office HQ.
• Uncapped holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave.
• Room to grow — we’re just over 50 people and scaling fast.
• Guided by our values: Learn from Everything. Be Radically Truthful. Aim High, Run Fast.