Senior Client Billing Specialist

This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.

About the role

The Senior Client Billing Specialist will be responsible for all billing functions for assigned client accounts and/or specialized practice groups, including invoice generation, e-billing via various electronic billing systems per client-driven guidelines, and collaboration with the Collections team for collection activity. The role involves managing assigned clients and practice groups with expertise, ensuring alignment with outside counsel guidelines and engagement letters.

Responsibilities

• Process client bills via Aderant software.
• E-bill assigned client bills as required by client-driven outside counsel guidelines and/or engagement letters.
• Process invoices through eBillingHub and, if necessary, upload LEDES files on e-billing vendor sites.
• Research and answer questions pertaining to assigned client accounts and/or practice group assignments.
• Review and edit pre-bills in response to attorney and secretary requests.
• Handle and process a high volume of complex bills.
• Review and verify accuracy of billing and supporting documentation as required.
• Own the full scope of electronic billing for assigned clients, from finalized invoice to successful approval for payment, including processing appeals for short-paid invoices.
• Prepare ad hoc reports for attorneys as needed.
• Collaborate with the E-billing Solutions Specialist on client transitions from paper billing to electronic billing.
• Manage accounts of a highly specialized, advanced, or sensitive nature.
• Build rapport with billing attorneys and client contacts to establish and maintain solid client relationships.
• Perform special projects and additional duties as assigned.

Requirements

• 5+ years of progressive experience as a Biller/E-biller, preferably in a law firm environment.
• Strong technical skills, including proficiency with Windows-based software and Microsoft Word, Excel, and Outlook.
• Ability to prioritize and manage multiple tasks to meet critical deadlines.
• Flexibility for overtime as required.
• Strong attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Self-starter with the ability to adapt to changing priorities and work demands.
• Ability to multi-task, organize workflow, and use time efficiently.
• Exceptional analytical skills and ability to anticipate work needs.
• General understanding of a revenue cycle, including accounts payable processes and related applications (e.g., Chrome River).
• Proactive in identifying issues and proposing solutions.
• Ability to work in a team environment.
• Experience with Aderant, Elite, eBillingHub, or BillBlast software preferred.

Qualifications

Minimum education: Bachelor’s degree required, but may be substituted for relevant legal work experience.

Benefits

• Comprehensive medical (PPO and HDHPs), dental, and vision plans, including coverage for domestic partners.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
• FSAs for dependent care.
• Health advocacy services.
• Behavioral health and counseling resources for all family members.
• 401(k) and profit sharing.
• Backup dependent care and senior care planning support.
• Resources for individuals with developmental disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.