Senior Client Associate

Posting location: 396 Alhambra Circle, Coral Gables, FL 33134

About the role

Wells Fargo is seeking a Senior Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will assist Financial Advisor(s) with service and operational activities to support client relationships and business growth.

Responsibilities

• Provide service to clients via telephone, direct interaction, and/or written correspondence.
• Facilitate Financial Advisor (FA) and client requests for account-related information, quotes, and account inquiries or issues.
• Schedule and prepare for appointments with new or prospective clients, including establishing and servicing client accounts, preparing forms, and entering security order tickets after FA approval.
• Execute functions for FA(s) and Branch Management, such as tracking referrals, coordinating marketing campaigns, maintaining regulatory files, and supporting client relationship growth.
• Act as a liaison for referral sources by reviewing paperwork for completeness and forwarding it to management for review.
• Anticipate and proactively resolve client and business-related issues using prior experience.
• Handle complex client situations with professionalism and seasoned judgment.
• Serve as a subject matter expert, providing advice and guidance to peers.
• Provide knowledge and systems support to branch personnel and training for entry-level Client Associates.

Requirements

• 2+ years of Brokerage and Client Services support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Qualifications

• Brokerage client support or financial services industry experience.
• Administrative support experience in financial services.
• Experience interacting directly with customers.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
• Client service focus with the ability to listen to customer needs and recommend solutions.
• Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment.

Job Expectations

• Compliance policies may apply regarding outside activities and/or personal investing; affected employees must provide information to the Wells Fargo Personal Account Dealing Team and abide by policy requirements.
• This position is subject to FINRA background screening requirements. Candidates must pass a background check prior to hire.
• Individuals subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer.
• Successful candidates must meet ongoing regulatory obligations, including periodic screening and mandatory reporting of certain incidents.
• This position is not eligible for Visa sponsorship.