Senior Client Advisor - Luxury Flagship

About the role

Join a luxury women’s fashion house with a devoted global following, celebrating sophisticated, contemporary collections and conversation-worthy design. This is a rare opportunity to help shape a brand's presence in one of the most influential luxury retail destinations in the country—serving a discerning, style-savvy, and relationship-driven clientele.

Responsibilities

• Deliver a refined, intentional, and elevated experience for every client, from first greeting through checkout
• Act as a trusted advisor—listening carefully, offering thoughtful guidance, and curating looks aligned with each client’s lifestyle and wardrobe
• Build loyalty and repeat business through follow-up, outreach, and personalized clienteling
• Consistently achieve and exceed individual sales, conversion, UPT, and AUR targets
• Proactively identify selling opportunities, including cross-selling and up-selling
• Contribute meaningfully to daily, weekly, and monthly store sales goals
• Maintain exceptional standards of product presentation, sizing, and replenishment on the sales floor
• Ensure the store environment reflects the brand’s refined aesthetic at all times
• Share client insights and selling feedback to support merchandising and buying decisions
• Support daily operations including stock receiving, transfers, inventory counts, and fitting room flow
• Adhere to all policies and procedures related to loss prevention, cash handling, and transaction accuracy
• Collaborate closely with store leadership and teammates to create a cohesive, high-performing environment
• Support keyholder responsibilities, such as opening and closing procedures and floor leadership, as needed

Requirements

• 1–2+ years of luxury or premium retail experience, preferably in women’s ready-to-wear or multi-brand boutiques
• Proven ability to drive sales through clienteling, styling, and personalized service
• Strong understanding of client experience standards and foundational retail operations (POS, inventory, cash handling)
• Familiarity with Shopify POS, RFID systems, and Microsoft Office is a plus; comfort learning new systems is essential
• Flexibility to work weekends, evenings, and key trading periods/holidays
• A highly motivated seller who actively builds and maintains a client book through relationship-building with walk-ins and private appointments, treating personal sales performance as a core driver of both individual and store success

Qualifications

• Passionate luxury retail professional with a strong appreciation for fashion, styling, and world-class service
• Naturally warm, engaging, and poised, with the ability to build genuine rapport and long-term client relationships
• Commercially minded and results-driven, with a consistent record of meeting or exceeding individual sales goals
• Detail-oriented and highly organized, with a strong eye for maintaining an elevated, visually cohesive selling environment

Skills

• Excellent interpersonal and communication skills
• Ability to build and maintain long-term client relationships
• Strong understanding of client experience standards and foundational retail operations
• Proficiency in clienteling, styling, and personalized service
• Ability to manage multiple tasks and priorities effectively

Benefits

• Competitive hourly compensation plus performance-based commission
• Generous monthly wardrobe allowance
• Employee discount

Pay

• Hourly compensation with performance-based commission

Schedule

• Flexible schedule to accommodate key trading periods/holidays