Senior Client Account Specialist

About the role

Husch Blackwell LLP is seeking a Senior Client Account Specialist to join our dynamic team. This position offers the opportunity to work remotely or in any of our office locations, ensuring a flexible work environment.

Responsibilities

• Regularly review the firm’s accounts receivable to identify overdue accounts.
• Keep track of outstanding debts and prioritize collection efforts.
• Ensure firm commitments are adhered to as related to the billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections.
• Contact clients with overdue accounts via phone, email, or written correspondence.
• Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues.
• Address client inquiries and complaints related to billing and outstanding balances.
• Serve as a liaison between the firm and its clients, helping maintain financial stability.
• Collaborate with clients to find mutually beneficial solutions.
• Attempt to collect overdue amounts directly from clients.
• Negotiate payment plans or settlements to facilitate debt recovery.
• Generate monthly client reminder statements, making any necessary revisions.
• Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the of research information/credit reports.
• Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office.
• Recommend proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation.
• Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email.
• Document payment arrangements, promises to pay, and any other relevant details.
• Provide consistent updates and correct client collections contact information to the business intake and client data teams.
• Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices.
• Prepare regular reports on the status of unpaid accounts and progress in debt recovery.
• Keep the firm informed about collection activities and trends.
• Updates management of any potential collection issues requiring escalation and providing recommendations for resolution.
• Provides timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding.
• Prepares, reviews, and distributes, as appropriate, monthly reports for delinquent AR and WIP to partners.
• Provides reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators.
• Confers with billing partners to determine reason(s) for aged AR & WIP and presents strategies to obtain payment and ensure timely billing of WIP.
• Ensures the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter.
• Provides any accrual information to partners or clients as assigned or requested.
• Absorbs any other duties as assigned.

Requirements

• 4-year degree preferred, or combination of education and commensurate work experience required.
• 5 years of relevant accounting experience required, preferably in a professional services environment.
• Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite.
• High level of detail-orientation required.
• Excellent organizational skills required.
• Strong financial, business, analytical and accounting acumen.
• Ability to work under pressure, meet deadlines with shifting priorities.
• Self-starter with a high level of initiative.
• Strong customer service skills, able to anticipate needs and exercise independent judgment.
• Strong attention to detail, organizational skills and the ability to handle multiple projects.
• Maintains confidentiality and exercises discretion.
• Exercises solid strategic thinking and problem-solving skills.
• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors.

Compensation and Benefits

The salary range for this position varies based on location and experience, ranging from $54,000 to $114,000 annually. Additional benefits include medical and dental coverage, life insurance, short-term and long-term disability insurance, a pre-tax flexible spending account for certain medical and dependent care expenses, an employee assistance program, Paid Time Off, paid holidays, participation in a retirement plan program after meeting eligibility requirements, and more. Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.