Senior Claims Specialist, Auto Material Damage, Hawaii Remote

About the role

Crum & Forster’s Commercial Lines division delivers specialized insurance solutions for mid-sized and large businesses across a broad range of commercial exposures, management liabilities, and industry segments. The portfolio includes tailored coverage for General Liability, Commercial Auto, Workers’ Compensation, Property, Excess Liability, and Financial Lines products such as Management Liability, Professional Liability, Cyber, Crime, and Fidelity. With more than 700 employees across the United States, Commercial Lines combines deep underwriting expertise, disciplined risk selection, and the strength of C&F’s national platform. The division works closely with customers and distribution partners to provide responsive service, thoughtful risk solutions, and confidence to navigate complex business challenges. Crum & Forster is seeking an experienced claims professional to join our dynamic team as an Auto Material Damage Specialist. In this role, you will manage an assigned inventory of claims arising primarily from Personal Lines Auto, Garage keepers Liability, and Commercial Auto Liability policies. You will handle claims within established authority levels and under the appropriate level of supervision. Based on business needs, the position will report to an assigned Manager and Vice President. This is a remote position, but candidate must be located in Hawaii.

Responsibilities

• Receives claims assignments, verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Evaluates and adjusts claims within the adjuster's authority level.
• Reports directly on technical matters to supervisor and management.
• Evaluates and manages auto material damage claims, determines future course of handling and proper method of disposition, including total loss handling.
• Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Participate in quarterly claim reviews and follow all claim handling requirements for special handling accounts.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with Best Practices.
• Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.

Requirements

• Three plus years of experience handling auto material damage claims.
• A current Hawaii adjuster license is required.
• Ability to follow departmental policies, procedures, and authority levels in support of C&F’s risk management controls.

Qualifications

• A college degree is preferred.
• Insurance