Senior Claims Specialist

Location: St. Louis, MO | Work Arrangement: On-site

About the role

The Senior Claims Specialist investigates, evaluates, and resolves a wide range of cargo loss or damage claims across multiple lines of business. This role manages more complex and sensitive claims, requiring sound judgment, strong analytical skills, and the ability to confidently navigate challenging conversations. You’ll work closely with customers, agents, partners, and internal teams to ensure claims are resolved fairly, efficiently, and in compliance with policies, contracts, and federal regulations. This is a highly visible role that offers exposure to many areas of UniGroup, including contracts, customer service, operations, legal, and our agent network.

Responsibilities

• Evaluate, settle, or deny household goods and non-household goods claims across all business lines, using elevated decision-making authority and exercising discretion beyond standard guidelines when needed
• Lead and oversee all activities related to major losses, including preparing detailed reports and updates
• Partner with the Legal department to manage specialty or escalated claims
• Review claims for compliance with federal regulations, tariffs, contract provisions, and UniGroup claims policies
• Investigate facts, documentation, and liability to allocate responsibility to the appropriate parties
• Communicate extensively with agents, shipping customers, military installations, government bureaus, national account contacts, and internal departments
• Support periods of transition by managing temporary caseloads and rotating to different claim areas when needed to help with backlogs
• Review and evaluate agents’ requests for settlement authorization above standard limits
• Support new hire and ongoing claims training for adjusters at all levels
• Contribute to department initiatives and complete additional responsibilities as assigned

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 2–3 years of relevant experience

Qualifications

Preferred:

• 2+ years of experience in a claims adjusting role
• Experience reviewing documentation, determining liability, and negotiating fair outcomes

Skills

Based on what we’ve seen from successful claims specialists, you’ll do well here if you:

• Communicate clearly and confidently, especially when decisions may be difficult for a customer or agent to hear
• Manage conflict with professionalism, not taking tense situations personally
• Stay positive and patient through a steep learning curve
• Work collaboratively, stepping in to assist teammates during high-volume periods
• Solve problems creatively, especially when documentation is incomplete or unclear
• Balance empathy with policy, ensuring decisions are fair and consistent
• Adapt quickly, including shifting between caseloads or helping other teams when workloads spike

About the company

UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for over 90 years, we support a nationwide network of agents, customers, and partners across commercial, residential, government, and specialty logistics markets. Joining UniGroup means being part of a company that values stability, collaboration, and continuous improvement. Our teams support one another, work through challenges together, and take pride in delivering high-quality service to our customers and agent network.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off, holidays, and personal leave
• Life insurance, disability coverage, and employee assistance programs
• Professional development and growth opportunities
• Collaborative, team-oriented culture within a respected leader in the moving and logistics industry

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.