Senior Claims Specialist

Pay

Payrate: $37.00 – $37.27 per hour. The typical base pay for this role across the U.S. is $37.00 – $37.27 per hour. Non‑exempt positions are eligible for overtime at 1.5× the base hourly rate for hours worked in excess of 40 in a work week, or as required by law. Final offer amounts are determined by relevant skills, education, and experience.

Responsibilities

• Claims Investigation & Validation: Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes; audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify claim legitimacy; research deductions, customer disputes, and overpayments to determine credit or chargeback actions.
• Carrier & 3PL Financial Recovery: File and track freight claims with carriers, freight forwarders, and insurance underwriters; negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage; maintain and update claims aging reports to minimize outstanding balances.
• Cross‑Functional Collaboration & Settlement: Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies; coordinate with Accounting and Finance teams to reconcile AR/AP impacts from deductions and settlements.
• Reporting & Root‑Cause Analysis: Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks; recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.

Qualifications

• Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
• Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).

Skills

• Strong negotiation and conflict‑resolution skills for handling carrier and vendor disputes.
• High attention to detail and ability to interpret contracts and insurance guidelines.
• Good organizational skills.

Benefits

Full‑time employees may select from benefits packages that may include medical, dental, and vision coverage; health savings accounts; 10 paid days off; 3 days paid bereavement leave; 401(k) plan participation with employer match; life and disability insurance; commuter benefits; dependent‑care flexible spending account; accident, critical illness, and hospital indemnity insurance; accommodations and reimbursement for work travel; discretionary performance or recognition bonus; sick leave and mobile phone reimbursement as required by law.