Senior Claims Representative - REMOTE

About the Role

The Senior Claims Representative handles complex and mid-to-high exposure bodily injury and property damage claims under Ryder's self-administered liability program. This position investigates and adjusts claims, directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Responsibilities

• Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes.
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdiction.
• Alerts the Claims Manager to changes and proposed changes in laws that could impact Ryder’s Liability program.
• Assists Claims Manager in the identification of exposures and recommends solutions.
• Engages in on-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third-party claimants.
• Interacts with Law Department on significant cases and updates field operations personnel on claims status.
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments.
• Completes detailed and quality internal reports.
• Routinely interacts with primary and excess insurance carriers and re-insurers on file meeting reporting thresholds.
• Performs other duties as assigned.

Skills

• Demonstrated ability to handle mid to high exposure claims.
• Ability to build strong customer relationships.
• Strong commitment to the principles of customer focus.
• Effective interpersonal skills.
• Strong verbal and written communication skills.
• Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology.
• Requires strong claim technical skills.
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys.

Qualifications

• Bachelor's degree required in a related field.
• Five (5) years or more experience in Casualty Claims required.
• Adjuster License(s) are a plus.

Pay

Salaried position with a minimum pay range of $75,000.00 and a maximum pay range of $80,000.00. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits

Ryder offers comprehensive health and welfare benefits for full-time positions, including:

• Medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.